Metropolitan healthcare services, inc.

Certified by The Joint Commission

Discharge Ambassador

Discharge Ambassador

Our Discharge Ambassadors are responsible for providing excellent customer service and creating an atmosphere of exceptional experience for all patients, visitors, and staff.
A nurse is helping a patient in a wheelchair in a hospital hallway.

The Benefits of Discharge Ambassador Services Include:

  • Checks-in with the nurse assigned to the discharging patient to confirm their presence and that the patient is cleared to leave.
  • Greets each patient with a welcoming smile.
  • Introduces themselves to the patient and verbalizes, in advance, how and when they are
    going to physically touch the patient to assist them in/out of a wheelchair.
  • Assists patient from bed/chair into wheelchair.
  • Assists with collecting patient belongings as needed.
  • If the patient’s driver utilized valet parking, the Ambassador will call down to the valet
    stand to notify them of the impending departure.
  • Accompanies patient to the on-campus hospital pharmacy prior to departure as needed.
  • Accompanies and remains with discharged atient until they have been properly
    released to their transportation home.
  • Documents and monitors all escorts and guest interactions with the use of handheld
    electronic devices.
  • CPR-certifed.
  • Is trained on hospital emergency codes and procedures.
  • Can be cross-trained as Patient Safety Associate (PSA).