Answers incoming calls immediately with scripted salutations and messaging.
Performs general administrative tasks including answering phones, providing general information, transferring calls or taking messages as necessary.
Responds to callers’ inquiries or concerns with courtesy, patience, and a sense of urgency.
Provides visitors with patient room information and directions as permitted by the facility guidelines.
Maintains sensitive and confidential information in accordance with HIPAA regulations.
Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Remains up-to-date on facility safety, emergency, and general operating procedures.
Maintains current knowledge of hospital events, layout of the facility, assistance with external transportation, and general information about the area and businesses surrounding the facility.
Assists maintaining the cleanliness, comfort, and appearance of assigned work area.
Is trained on hospital emergency codes and procedures.
